Frequently Asked Questions
Below please find answers to our most frequently asked questions. If you have questions that has not been answered here, please feel free to
contact us at any time and we'll get right back to you.
Q. How do I care for my scarf?
A. Simply wash your silk scarf in cool water with a gentle liquid soap (not Woolite). Rinse well, roll in a towel, and iron while damp using the iron's silk setting.
Q. Will the colors change with frequent washings?
A. After the scarves are painted (not actually paint, but a special silk dye), they are steamed to set the dye and can be washed many, many times and still retain their same colors.
Q. What size scarves do you offer?
A. My long scarves are 8" x 54" or 12" x 60". Wraps are 14" x 72" and 22" x 74". Squares are available in 22," 30," 35,"and 45."
Q. Why is 100% silk so important?
A. Spun by mulberry silkworms, silk is one of the strongest natural fibers in the world. Owing to its triangular cross-section and rounded corners, it reflects light at many angles, giving it a shiny appearance. Because of these properties, silk is one of the most loved fibers in the textile industry. In addition, silk is a good moisture absorber, making it cool to the skin. It's therefore understandable that silk scarves are among the most enduring of fashion accessories. Fashion designs will evolve through time but one thing is certain, we will continuously witness silk scarves serving as highlights or playing a major part in many of fashion's trends.
Q. How do I clean the Tie One On Purse?
A. Here's a communication from a happy customer regarding the purse:
Hi Rebecca
Don't know if you've had a chance to wash one of your black purses. Someone splashed salsa all over herself and my purse at a restaurant recently and I couldn't clean the purse by just dabbing it.
I sprayed it with stain remover, put it in a net bag and threw it in with other dark laundry on "cold". Then I hand pressed the wet purse back into shape and hung it up to dry. This morning it looks good as new! Those purses are very well made and I get lots of compliments on mine. Thanks from Susan
Q. What if I'm not happy with my purchase?
A. Please contact us within seven days of receipt of your order to discuss your dissatisfaction and we'll work with you to replace the purchased item.
Q. Do you offer gift wrap?
A. Your order will be lovingly wrapped in tissue and placed in one of our gift bags. Included with your purchase will be our "Scarf Tying Tips" brochure. If you wish, we will send your gift directly to the recipeint.
Q.How do I have a signature/logo created for my organization?
A.Please go to the Contact Us page and tell us about your organization and your interest in having us design and produce a signature scarf. We'll explain the procedure and related costs and work together with you to create a beautiful scarf especially for you.
Q.Where can I see your scarves "in person" or watch one of your scarf painting demonstrations?
A.Check our
events often to attend an art event, or to learn where I'll be demonstrating the art of silk painting.
Q. How should I wear my silk scarf? Can I wear a silk scarf with jeans?
A. Please see our
Scarf Tying Tips for suggested ways to "tie one on." A scarf is the most versatile fashion accessory and looks great with anything from jeans & a t-shirt to a business suit; or as a wrap with a formal evening dress.
Q.Would you custom design a scarf for me?
A. To order a custom designed scarf, please go to the Contact US page to let us know you are interested in a custom-designed scarf. You may also contact us by email or phone and we will discuss ideas and develop virtual designs for your approval. A 50% down payment is requested before beginning the design.
Q.How long does it take to have a custom-designed scarf produced?
A.Typically 5 weeks after you approve the final design. We will give you an estimated lead time when you place your order. Time to complete the scarf will depend on the backlog of orders at the time, but 5 weeks is the average.
Q. Where do you purchase supplies for silk painting?
A. Everything needed for painting on silk, and much more, can be purchased from Dharma Trading Company
www.dharmatrading.com in California.